Returns and Exchanges

We do not offer refunds - so please choose carefully.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, along with the proof of purchase within 30 days of the purchase date.  

Please note: All returns have been extended to Jan 5th 2025. 

To arrange a return for an exchange or store credit, please click here.

Alternatively, send an email our friendly team at info@shoegrab.com.au

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request for a store credit or exchange.