Returns Policy

Returns - EXCHANGE OR CREDIT
We do not refund - so please choose carefully.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a credit or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Consignment sales.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial credits are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@shoegrab.com.au


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@shoegrab.com.au and send your item to: ShoeGrab, PO BOX 4014, Bexley North, NSW 2207


Shipping
To return your product, you should mail your product to: ShoeGrab, PO BOX 4014, Bexley North, NSW 2207 via Australia Post

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Ensure your details are clearly written on your returned item. Please ensure you retain your article ID to track your return, as we do not accept responsibility for lost items.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.