Returns and Exchanges - ShoeGrab Refund Policy

We want you to be fully satisfied with your purchase. If for any reason you're not happy with your order, we offer the following convenient return options:

Refunds:

  • You are eligible for a full refund within 14 days of receiving your order (Exclusions apply on YEEZY and Clearance Sale items).
  • To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging, along with proof of purchase.

Store Credit:

  • Items returned within 30 days of receiving your order are eligible for store credit.
  • To qualify for store credit, the item must be unused, in the same condition that you received it, and in its original packaging, along with proof of purchase.

How to Return an Item:

  • To arrange a return for an exchange or store credit, please CLICK HERE
  • You are also welcome to return your item at any of our stores. 

    Alternatively, send an email our friendly team at info@shoegrab.com.au

Non-Returnable Items:

  • Certain items, such as Gift Cards, Hats/Caps, Water Bottles, Socks, Sneaker Cleaning Products are not eligible for returns. 


Alternatively, send an email our friendly team at info@shoegrab.com.au

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request for a store credit or exchange.