Returns and Exchanges - ShoeGrab Refund Policy

We do not offer refunds - so please choose carefully.

Our policy for exchanges/returns are valid up to 28 days. If 28 days have passed since your purchase, unfortunately we cannot offer you a credit or exchange. Our store credit will never expire, for your convenience.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, along with the proof of purchase.

To arrange a return for an exchange or store credit, please CLICK HERE
Alternatively, send an email our friendly team at

Non-returnable items:
Consignment items - This includes Air Jordans, Adidas Yeezy and Nike Dunk

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request for a store credit or exchange.